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In July 2000, the Federal Communications Commission (FCC) reserved the 211 dialing code for community information and referral services. The FCC intended the 211 code as an easy-to-remember and universally recognizable number that would enable a critical connection between individuals and families in need and the appropriate community-based organizations and government agencies. Currently, active 211 systems cover all or a portion of 50 states.

“Our 2-1-1 system is an incredible system in the state of California that connects people to real services, in real time. So if a loved one or a neighbor or a stranger is in need and they need something more than just nice words and just a check-in, but they need specific services, we partner now with 2-1-1 to provide those services at the local level all throughout the state of California”
– Governor Gavin Newsom

The mission of Help Central is to connect people in need with services that offer help. Help Central is a local non-profit organization established to facilitate and improve public access to essential health and human services in Butte and Glenn Counties. We work with partner agencies to create a caring community that links individuals and families to the support services they need. By giving accurate information and connecting people to resources, we help strengthen families and our communities. 

Help Central provides three ways that residents of Butte and Glenn counties can receive immediate information and support.
1- Call the 2-1-1 helpline 24 hours/day for live help (if you are located out of the county please dial 1-866-916-3566)
2- Text your zip code to 898-211 for live help (M-F 7:30am-6pm)
3- Search the free public database at HelpCentral.org (211glenn.info or Butte211.org)

Butte-Glenn 2-1-1 is on the front line supporting Butte and Glenn County’s COVID-19 public information and community resource needs. 2-1-1 is doing the following to support the residents of Butte and Glenn Counties as the situation around the novel coronavirus (COVID-19) rapidly evolves:

-Answering calls and live texts from the community and providing critical information and referrals to resources.

-Gathering up-to-date information on COVID-19 by working closely with Butte County Department of Public Health, Glenn County Health and Human Service, the state of California Department of Public Health, and the Governor’s office. 

-Updating information and resources related to COVID-19 and emerging service changes in our 2-1-1 resource database.

-Maintaining this COVID-19 web page with verified information and resources.

-Sharing information from reliable sources on social media pages: https://www.facebook.com/HelpCentral.org

-Following social distancing guidelines by having Butte-Glenn 2-1-1 workforce stay safer at home.

Has your agency altered their services due to COVID-19?

Fill out our Program Update Survey at the link here

OR

Email us to provide up-to-date information on how inquirers can connect with your agency!

211resourceteam@helpcentral.org