Financial Supports

Federal Assistance for COVID-19 Impacts

The Coronavirus Aid, Relief, and Economic Security Act (CARES Act), enacted on March 27, 2020, is designed to encourage Eligible Employers to keep employees on their payroll, despite experiencing economic hardship related to COVID-19, with an employee retention tax credit (Employee Retention Credit).

FAQ page here:

Economic impact payments: What you need to know

Check for the latest information: No action needed by most people at this time

News Release 03/30/20:

WASHINGTON – The Treasury Department and the Internal Revenue Service today announced that distribution of economic impact payments will begin in the next three weeks and will be distributed automatically, with no action required for most people. However, some seniors and others who typically do not file returns will need to submit a simple tax return to receive the stimulus payment.

Who is eligible for the economic impact payment?

Tax filers with adjusted gross income up to $75,000 for individuals and up to $150,000 for married couples filing joint returns will receive the full payment. For filers with income above those amounts, the payment amount is reduced by $5 for each $100 above the $75,000/$150,000 thresholds. Single filers with income exceeding $99,000 and $198,000 for joint filers with no children are not eligible.

Eligible taxpayers who filed tax returns for either 2019 or 2018 will automatically receive an economic impact payment of up to $1,200 for individuals or $2,400 for married couples. Parents also receive $500 for each qualifying child.

How will the IRS know where to send my payment?

The vast majority of people do not need to take any action. The IRS will calculate and automatically send the economic impact payment to those eligible.

For people who have already filed their 2019 tax returns, the IRS will use this information to calculate the payment amount. For those who have not yet filed their return for 2019, the IRS will use information from their 2018 tax filing to calculate the payment. The economic impact payment will be deposited directly into the same banking account reflected on the return filed.

The IRS does not have my direct deposit information. What can I do?

The Non-Filers Tool to Register for Economic Impact Payments is a web-based portal for eligible U.S. citizens or permanent residents who:

– did not file a tax return for 2018 or 2019 and who do not receive Social Social Security retirement, disability (SSDI), or survivor benefits or Railroad Retirement benefits. However, Social Security, SSDI and Railroad Retirement beneficiaries who have qualifying children under age 17 may use this tool to claim a $500 payment per child.

– did not file a tax return for 2018 or 2019 because they are under the normal income limits for filing a tax return (Singles filers who made under $12,000 and married couples who made less than $24,000 in 2019)

The portal allows eligible individuals to provide their banking information to the IRS online, so that individuals can receive payments immediately as opposed to checks in the mail.

Apply online by visiting and selecting the Non-Filers: Enter Payment Info Here button on the homepage. This will lead to a page with a link to the application form, directions on how to apply, and what information will need to be provided to complete the application.

I am not typically required to file a tax return. Can I still receive my payment?

Yes. People who typically do not file a tax return will need to file a simple tax return to receive an economic impact payment. Low-income taxpayers, senior citizens, Social Security recipients, some veterans and individuals with disabilities who are otherwise not required to file a tax return will not owe tax.

How can I file the tax return needed to receive my economic impact payment? will soon provide information instructing people in these groups on how to file a 2019 tax return with simple, but necessary, information including their filing status, number of dependents and direct deposit bank account information.

I have not filed my tax return for 2018 or 2019. Can I still receive an economic impact payment?

Yes. The IRS urges anyone with a tax filing obligation who has not yet filed a tax return for 2018 or 2019 to file as soon as they can to receive an economic impact payment. Taxpayers should include direct deposit banking information on the return.

I need to file a tax return. How long are the economic impact payments available?

For those concerned about visiting a tax professional or local community organization in person to get help with a tax return, these economic impact payments will be available throughout the rest of 2020.

Where can I get more information?

The IRS will post all key information on as soon as it becomes available. The IRS has a reduced staff in many of its offices but remains committed to helping eligible individuals receive their payments expeditiously. Check for updated information on rather than calling IRS assistors who are helping process 2019 returns.

The U.S. Small Business Administration may offer assistance with applying for relief, guidance through available resources, cash flow concerns, supply chain interruptions, workforce capacity, insurance coverage and more. COVID-19 resources and further information about the programs that are available can be found at the link here: 

Need assistance with:

A quick infusion of a smaller amount of cash to cover you right now?

You might want to look into an Emergency Economic Injury Grant.

To ease your fears about keeping up with payments on your current or potential SBA loan?

The Small Business Debt Relief Program could help.

Keeping employees on your payroll?

The Employee Retention Credit may help.

Free counseling to help you navigate this uncertain economic time?

Local resource partners might be your best bet. Butte College SBDC and Greater Chico Area SCORE.

Butte College SBDC, Small Business Development Center. 2480 Notre Dame Boulevard, Chico, CA 95928 Phone: 530-895-9017

Greater Chico Area SCORE, SCORE Business Mentor, 1324 Mangrove Ave., Suite 114, Chico, CA 95926 Phone: (530) 342-8932 online: email:

Loan Repayment and Forgiveness

The CARES Act provides that repayments of the loan will be eligible to be deferred for least six months but not more than one year and the interest rate is capped at 4%. Prepayment penalties are waived. In addition, forgiveness of the total amount spent on payroll costs and mortgage interest, rent and utility payments between February 15, 2020 and June 30, 2020. The amount of loan forgiveness will be reduced by the reduction of number of employees employed compared to the prior year and by the reduction in pay of any employee’s compensation beyond 25% compared to the prior year. In addition, the loan forgiveness amount cannot exceed the original loan principal.
Nonprofits must separately apply for loan forgiveness and will be notified of the decision within 60 days. The lenders may require adequate documentation to process the loan forgiveness such as verifying the full-time equivalent and pay rates for current and prior years. This may include quarterly payroll tax filings, W-3 information etc. The primary purpose of the Paycheck Protection Program is to keep American workers paid and employed during this difficult time.

Charitable Giving Incentives

The CARES Act lifts the limitations on charitable contributions by individuals who itemize, from 60% of adjusted gross income to 100% and for corporations by increasing the limitation from 10% to 25% of taxable income. Donations to donor-advised-funds would not qualify for the increased deduction.

Emergency Economic Injury Disaster Grants (EIDL Grants)

The CARES Act includes $10 billion for the federal Small Business Administration (SBA) to provide emergency grants until Dec. 31, 2020. Nonprofits seeking an immediate relief can receive a $10,000 emergency advance within three days after applying for the EIDL grant. If the application is denied, the applicant is not required to repay the $10,000 advance. All “private nonprofit organizations” are eligible for the EIDL grants including 501 (c) trade associations, advocacy organizations, unions and social clubs. These organizations are excluded to participate in the Paycheck Protection Program.

Employee Retention Tax Credit

Please note nonprofits participating in the Paycheck Protection Loan Program are not eligible for this credit. CARES Act provides for a refundable payroll tax credit up to a $5,000 per employee for nonprofits where operations were fully or partially suspended due to a COVID-19 shutdown order or whose gross receipts declined by more than 50% when compared to the same quarter in the prior year. Nonprofits managers must consider the entity’s whole operations when determining the decline in revenue. This credit is available for wages paid or incurred from March 13, 2020 through December 31, 2020.

Unemployment Benefits

The CARES Act includes a specific section allowing nonprofits to be reimbursed for half of the costs incurred through the end of 2020 to pay unemployment benefits, including self-funded unemployment benefits.

Loans Under Paycheck Protection Program

This program is designed to make funds available to qualifying businesses through U.S. Department of the Treasury approved banks, credit unions and other lenders. This is available for 501(c)(3) nonprofit organizations with 500 or fewer employees. Nonprofits can borrow 2.5 times of monthly payroll expenses, up to $10 million. The funds can be used to cover 1) qualified payroll costs; 2) rent and utilities; and, 3) interest on mortgage and debt obligations.

Qualifying payroll costs include salaries, vacation, parental, family, medical or sick pay, severance payments, healthcare benefits, retirement benefits and state and local employment taxes. Funds cannot be used for compensation in excess of an annual salary of $100,000 for individual employees or wages already covered by the Families First Coronavirus Response Act. Nonprofit managers must certify that the loan is necessary due to the current economic conditions and that the nonprofit is not receiving duplicate funds for the same expenses.

Please Note: The SBA is currently unable to accept new applications for the Paycheck Protection Program based on available appropriations funding. Funding availability may change in the future, check in with the SBA here:

Economic Stabilization Fund

The CARES Act provides $500 billion for economic stabilization in the forms of loans, loan guarantees and investments in industries affected by COVID-19. Nonprofits that are not eligible to participate in the Paycheck Protection Program might be eligible to participate in the Economic Stabilization Fund including those nonprofits with more than 500 employees. The funds must be used to retain employees and restoring the compensation and benefit levels. Nonprofit managers must decide between the EIDL and Paycheck Protection Program, since you are not allowed to get both. Managers do have the option to apply for both loans and decide to take one if the organization qualifies for both. The maximum loan size under EIDL is $2 million versus up to $10 million under the Paycheck Protection Program. The interest rate is lower for EIDL loans (2.75% for nonprofits) and can be financed for up to 30 years, considerably longer than the 10 years for the Paycheck Protection Program. One of the major advantages of Paycheck Protection Program is the loan forgiveness program if the organization qualifies for it. 

The Disaster Relief Assistance for Immigrants (DRAI)/ COVID-19 Disaster Relief through California Human Development Corporation and The California Department of Social Services offers one-time state-funded disaster relief assistance for undocumented adult immigrants impacted by COVID-19. An undocumented adult who qualifies can receive $500 in direct assistance. A maximum number of 2 adults per household will be eligible for a total of $1000 in assistance per household. A household is defined as individuals who live, shop, and prepare meals together. Individuals may begin applying on May 18, 2020. Assistance will be available until the funding is spent or until June 30, 2020, at the latest. Applicants will be considered on a first-come, first-served basis. Disaster relief application services and assistance are not guaranteed. Applicants may only seek application assistance with the organization(s) assigned to their county of residency.

To be considered eligible for this assistance, applicants must meet the following requirements:

-Undocumented immigrant living in California.

-Must be able to provide information that they, are an undocumented adult (person over the age of 18); are not eligible for federal COVID-19 related assistance, like the CARES Act tax stimulus payments or pandemic unemployment benefits; and have experienced a hardship as a result of COVID-19.

Individuals living in Butte and Glenn counties may apply by calling the California Human Development Corporation at (707)228-1338. Please be ready to provide information and documents that will verify your identity, home or mailing address, and showing that they have been impacted by COVID-19.

Please Note: The information provided to the nonprofit organization by an individual will only be used to confirm their eligibility and provide the assistance to them. No personal information (like name or address) will be given to any government agency. Only general information like age, gender, and preferred language will be shared with the State of California.

– To find organizations providing assistance in other regions of California, visit:

 -Due to the high volume of calls, please expect a long wait time.

PUA provides federally funded benefits distinct from the Unemployment Insurance program to help unemployed Californians who are business owners, self-employed, independent contractors, have limited work history, and others not usually eligible for regular state UI benefits who are out of business or services are significantly reduced as a direct result of the pandemic.

The provisions of the program include:
-Up to 39 weeks of benefits starting with weeks of unemployment beginning February 2, 2020, through the week ending December 31, 2020, depending on when you became directly impacted by the pandemic.
-An additional $600 to each PUA weekly benefit amount you may be eligible to receive, as part of the separate CARES Act Pandemic Additional Compensation program. Only the weeks of a claim between March 29 and July 31 are eligible for the extra $600 payments
-The EDD will started accepting online applications for this program on Tuesday, April 28.

The eligibility requirements for PUA are as follows: The PUA benefits are payable if you don’t qualify for regular UI benefits in California or another state and also do not qualify for State Disability Insurance or Paid Family Leave benefits. This includes:Business owners, Self-employed individuals, Independent contractors, Individuals who may have qualified for regular UI benefits but have collected all benefits for which they are eligible.
If you are not a citizen of the United States, you cannot be paid PUA benefits unless you were legally permitted to work in the United States at the time such services were performed. In addition, you must be authorized to work for any week of PUA benefits claimed to be eligible for payments.
Must additionally meet one of the following criteria:
You have been diagnosed with COVID-19 or are experiencing symptoms of COVID-19 and are seeking a medical diagnosis.
-You are unable to work because a health care provider advised you to self-quarantine due to concerns related to COVID-19.
-A member of your household has been diagnosed with COVID-19.
-You are providing care for a family member or a member of your household who has been diagnosed with COVID-19.
-A child or other person in the household for whom you have primary caregiving responsibility is unable to attend school or another facility that is closed as a direct result of the COVID-19 and the school or facility care is required for you to work.
-You became the breadwinner or major support for a household because the head of the household has died as a direct result of COVID-19.
-You have to quit your job as a direct result of COVID-19.
-Your place of employment is closed as a direct result of COVID-19.
-You were scheduled to start a job that is now unavailable as a direct result of the COVID-19 public health emergency.
-You are unable to reach the place of employment as a direct result of the COVID-19 public health emergency.
-If you work as an independent contractor with reportable income, you may also qualify for PUA benefits if you are unemployed, partially employed, or unable or unavailable to work because the COVID-19 public health emergency has severely limited your ability to continue performing your customary work activities, and has thereby forced you to stop working.

The EDD started accepting online applications for this program on Tuesday, April 28. The page has instructions for filing a claim for PUA benefits. See online here:

Tenant & Homeowner Information

Providing information and guidance for tenants, landlords and homeowners relative to AB 3088, The Tenant, Homeowner and Small Landlord Relief and Stabilization Act of 2020. The information provided includes protection guidelines, useful forms, fact sheets, answers to frequently asked questions, and organizations that may be able to offer assistance. Info available in 107 languages including Spanish and Hmong.

To view the Housing is Key website, please use the following link:

SACRAMENTO – As millions of Californians struggle to make ends meet as a result of the COVID-19 pandemic, Governor Gavin Newsom today announced two immediate action items in his 2021-22 State Budget proposal to help low-income Californians. First, the Golden State Stimulus would provide a $600 rapid cash support will go to recipients of the state’s Earned Income Tax Credit in 2019, as well as those filing with Individual Taxpayer Identification Numbers (ITINs) this year who meet the eligibility criteria. Second, the Governor is calling for immediate action to protect more Californians from eviction by extending critical eviction protections enacted by AB 3088 and ensuring that California’s $2.6 billion share of federal rental assistance is distributed according to greatest need and with accountability.

Golden State Stimulus: The Golden State Stimulus would refund $600 to all 2019 taxpayers who received a California Earned Income Tax Credit (CalEITC) in 2020, as well as to 2020 taxpayers with Individual Taxpayer Identification Numbers (ITINs) who are eligible for and receive the CalEITC in 2021. Californians with annual incomes of $30,000 or less may be eligible for the CalEITC. Focusing on CalEITC recipients allows for a timely identification of and distribution to the population that likely started 2020 with few financial resources and disproportionately lost their jobs or work hours during the pandemic. The payments would be sent out to tax year 2019 CalEITC recipients in February and March 2021. ITIN taxpayers, who are newly eligible for the CalEITC, would receive the additional tax refund after they file their 2020 tax return, typically in February through April of 2021. The timing of these refunds is meant to immediately help low-income households with expenses like food and rent.

Eviction Moratorium Extension: The Governor is proposing that the AB 3088 eviction moratorium be extended. The measure was temporary and set to expire on January 31st. Under this proposal, California renters who are experiencing financial hardship related to the COVID-19 pandemic and pay at least 25 percent of their monthly rent cannot be evicted for unpaid rent. After months of advocacy, California now has significant help with $2.6 billion in federal stimulus money, targeted to stabilize the lowest-income at-risk renters and small property owners. The Governor is proposing that the state quickly and accountably deploy all $2.6 billion in federal renter relief as early action – $1.4 billion of which is allocated directly to the state and $1.2 billion of which is allocated to entitlement jurisdictions – all targeting low-income California households, while helping stabilize small property owners who are also struggling. This $2.6 billion, combined with hundreds of millions in other investments through the National Mortgage Settlement and tenant legal defense, and strengthened foreclosure protections, will keep as many people housed as possible and help get California’s economy back on its feet.

Link to press release:

Providing a video and flyer that shares information on some protections that for renters who may be facing evictions due to COVID-19. Protections include when to seek legal advice, actions renters who are facing eviction need to take, and actions landlords must take before evicting a tenant.

The video is available here in English:
The video is available here in Spanish:
The flyer is available here:

On August 31st, 2020 Governor Gavin Newsom announced that he has signed legislation to protect tenants from eviction and property owners from foreclosure due to the economic impacts of COVID-19. These protections apply to pay all or part of the rent due to a COVID-related reason.
Under the legislation, no tenant can be evicted before February 1, 2021 as a result of rent owed due to a COVID-19 related hardship accrued between March 4 – August 31, 2020, if the tenant provides a declaration of hardship according to the legislation’s timelines. For a COVID-19 related hardship that accrues between September 1, 2020 – January 31, 2021, tenants must also pay at least 25 percent of the rent due to avoid eviction.
Tenants are still responsible for paying unpaid amounts to landlords, but those unpaid amounts cannot be the basis for an eviction. Landlords may begin to recover this debt on March 1, 2021, and small claims court jurisdiction is temporarily expanded to allow landlords to recover these amounts. Landlords who do not follow the court evictions process will face increased penalties under the Act.
The legislation also extends anti-foreclosure protections in the Homeowner Bill of Rights to small landlords; provides new accountability and transparency provisions to protect small landlord borrowers who request CARES-compliant forbearance; and provides the borrower who is harmed by a material violation with a cause of action.
Additional legal and financial protections for tenants include:
“- Extending the notice period for nonpayment of rent from 3 to 15 days to provide tenant additional time to respond to landlord’s notice to pay rent or quit.
– Requiring landlords to provide hardship declaration forms in a different language if rental agreement was negotiated in a different language.
– Providing tenants a backstop if they have a good reason for failing to return the hardship declaration within 15 days.
– Requiring landlords to provide tenants a notice detailing their rights under the Act.
– Limiting public disclosure of eviction cases involving nonpayment of rent between March 4, 2020 – January 31, 2021.
– Protecting tenants against being evicted for “just cause” if the landlord is shown to be really evicting the tenant for COVID-19-related nonpayment of rent.

Link to announcement:

Link to full text of the bill:

On March 30th, 2020, Governor Gavin Newsom issued an executive order banning the enforcement of eviction orders for renters affected by COVID-19 through May 31st, 2020. The order prohibited landlords from evicting tenants for nonpayment of rent and prohibits enforcement of evictions by law enforcement or courts. It also required tenants to declare in writing, no more than seven days after the rent comes due, that the tenant cannot pay all or part of their rent due to COVID-19.
On June 30th, 2020, Governor Gavin Newsom issued an additional executive order extending authorization for local governments to halt evictions for renters impacted by the COVID-19 pandemic, through September 30.
The Statewide freeze is now in place on residential evictions through July 28th.

Link to Recent Executive Order extending authorization for local governments to halt evictions through September 30th:

Help for Renters unable to pay rent due to COVID-19: The following page, provided by the Office of the Governor of California, details necessary steps to take for renters who are unable to pay rent due to COVID-19 in order to navigate the eviction halting protections issued.  Link to State COVID website for information, including residential eviction freeze:


Governor Gavin Newsom announced that financial institutions will provide major financial relief for millions of Californians suffering financially as a result of the COVID-19 outbreak. Governor Newsom secured support from Citigroup, JPMorgan Chase, U.S. Bank, and Wells Fargo and nearly 200 state-chartered banks, credit unions, and servicers to protect homeowners and consumers.

See online here:

Under the Governor’s proposal, Californians who are struggling with the COVID-19 crisis may be eligible for the following relief upon contacting their financial institution:

The 90-Day Mortgage Payment Relief began March, 25, 2020.
90-Day Grace Period for Mortgage Payments
Financial institutions will offer, consistent with applicable guidelines, mortgage payment forbearances of up to 90 days to borrowers economically impacted by COVID-19. In addition, those institutions will:
– Provide borrowers a streamlined process to request a forbearance for COVID-19-related reasons, supported with available documentation
– Confirm approval of and terms of forbearance program; and
– Provide borrowers the opportunity to request additional relief, as practicable, upon continued showing of hardship due to COVID-19.

No Negative Credit Impacts Resulting from Relief
Financial institutions will not report derogatory tradelines (e.g., late payments) to credit reporting agencies, consistent with applicable guidelines, for borrowers taking advantage of COVID-19-related relief.

Moratorium on Initiating Foreclosure Sales or Evictions
For at least 60 days, financial institutions will not initiate foreclosure sales or evictions, consistent with applicable guidelines.

Relief from Fees and Charges
For at least 90 days, financial institutions will waive or refund at least the following for customers who have requested assistance:
– Mortgage-related late fees; and
– Other fees, including early CD withdrawals (subject to applicable federal regulations).

On March 27, 2020, the Coronavirus Aid, Relief, and Economic Security (CARES) Act (P.L. 116-136) was signed into law. Section 4024 of that legislation imposes a temporary moratorium on evictions. This moratorium went into effect immediately upon the enactment of the CARES Act on March 27, 2020 and lasts for 120 days (through July 24, 2020).
HUD has issued Q&As to provide guidance on how the temporary moratorium applies to certain dwelling units assisted by Community Development Block Grant (CDBG) loans (including Section 108 guaranteed loans), Neighborhood Stabilization Program (NSP) loans, and CDBG-Disaster Recovery (CDBG-DR) loans.

See Guidance on Eviction Moratorium online :here.

Governor Gavin Newsom signed an executive order (04/02/2020) that will restrict water shutoffs to homes and small businesses while the state responds to the COVID-19 pandemic.
The order protects consumers who may not be able to pay for their water service from shutoffs. Already, over 100 public and private water systems across California have voluntarily suspended water shutoffs for non-payment as a result of COVID-19. Under the order, the State Water Resources Control Board will issue best practices and guidelines on support for the state’s water systems during this time.
Additionally, the executive order will restore water for occupied residences that may have had their water shut off as of March 4, 2020, which is when the Governor proclaimed a state of emergency due to COVID-19.

The Governor’s Executive Order can be viewed here:

A guidance document for Californians affected by COVID-19, to help renters, landlords, and homeowners with information on housing rights and resources to help keep Californians safe and in their homes during and after the pandemic.

Guidance document issued on April 30, 2020, officially states all protection orders with additional resources for homeowners/ low income housing / tenant rights in relation to not being able to pay rent or mortgage, due to COVID-19. Non-eviction orders will be in effect until approximately June 25th or 90 days after “Shelter in Place” order- is lifted by the Governor’s office.

The Governor’s guidance document can be view here.

Provides information about legal protections related to new eviction rules and laws in the State of California. Information provided includes who may be protected by new eviction rules and laws, and necessary steps to take for renters who cannot pay rent due to COVID-19. Website also includes sample letters to landlords and how to respond to court papers for an eviction. 

Local Legal Services of Northern California Office Phone:  530-345-9491.

Intake Hours: M-Th: 9am-12pm(noon) & 1pm-5pm, Friday:9am-12pm(noon)

Website also includes sample letters to landlords and how to respond to court papers for an eviction. See online here:

Social Support Services

If you are in need of financial supports with immediate food needs, please see our food pantries distribution page here. If you have a child with immediate food needs, see our free meals for students page here

Offering food benefits to eligible school aged children who previously received the P-EBT benefits that were offered over the summer of 2020 for the months of March, April, May, and June 2020 when schools were closed due to COVID-19. Eligible families will receive $5.86 per child per day for every eligible school day. The total amount an individual child is eligible to receive is based on each student’s learning situation and can vary from student to student, even within a family. P-EBT benefits are additional food benefits that do not replace meals offered by a child’s school. Children may continue to receive “grab n go” meals offered by schools and community locations, even if they are receiving P-EBT benefits.

Eligible children must have previously received P-EBT benefits for the 2019-20 school year, be registered in a California K-12 school for the 2020-21 school year, and were assumed to be attending school via distance learning or virtual instruction for the 2020-21 school year.

Not Eligible:
-Children who are newly eligible for free or reduced-price school meals for the 2020-21 school year
-Children who just started school for the first time as a preschooler or kindergartener for the current 2020-21 school year
-Children who were home-schooled during the 2019-20 school year

Please Note: Children who are newly eligible for free or reduced-price school meals for the 2020-21 school year and children who just started school for the first time as a preschooler or kindergartener for the current 2020-21 school year are not eligible for P-EBT extension benefits, but will be served under the second P-EBT program, P-EBT 2.0 that is currently in development. Children who were home-schooled during the 2019-20 school year were not eligible for P-EBT 1.0 benefits and are not eligible for P-EBT extension benefits.

Eligible families will automatically receive their new P-EBT cards and a letter with instructions in the mail from late October 2020 through late December 2020. Those who do not receive a P-EBT extension card by the end of December 2020 may either be ineligible or their P-EBT extension card may have been mailed to an old address if they have recently moved. Those who have recently moved may call the P-EBT Helpline at 877-328-9677.

P-EBT helpline at 833-780-0353. The P-EBT Helpline is available M-F: 8:30am-4:30pm. Callers may experience a wait time due to heavy call volume.

For More Information:


-EBT Customer Service Center at (877)328-9677

-The Butte County Customer Service Center: (877)410-8803, M-F: 7:30am-5pm

-Glenn County Social Services: (800)339-9236 or (530)934-6514, M-F: 8am-5pm


California has expedited implementation of EBT online purchasing in response to COVID-19. Individuals and families can now purchase groceries online using their EBT card at Amazon and Walmart. If individuals receive CalWORKs, they may also be able to use their cash benefits to make purchases online at Wal-Mart.

Please Note: When individuals buy $35 or more in groceries online from either Amazon or Walmart, home
delivery is free. Depending on the location and availability of food items, a delivery fee may vary from $3.99 to $7 for food purchases less than $35. Walmart Grocery Delivery using EBT is currently unavailable in California.

CalFresh Online FAQ

Walmart EBT Info:

Amazon EBT Info:

Due to the Families First Coronavirus Response Act, CalFresh benefit recipients may receive extra benefits to help them buy food during the COVID-19 pandemic in the months of March through November 2020. The extra benefits will increase the amount of benefits already being received, to the maximum benefit amount allotted for their household size. The extra CalFresh benefits for each month will be made available to the eligible individuals in the following month. The extra benefits for October will be available sometime after November 15, 2020 and the extra benefits for November will be available sometime after December 20, 2020.

The extra benefits will automatically apply to their EBT cards on the months that come into effect. For more information and maximum benefit limit for household sizes visit:

Families First Coronavirus Response Act:
For more information:

Offers eligibility pre-screening and over the phone application assistance for CalFresh applicants. Please note: The North State Benefits Enrollment Center is not able to assist with LIHEAP applications in Butte County at this time. However, callers interested in receiving LIHEAP assistance can express interest and be placed on a waitlist for future availability.

Assistance by phone, M-F: 9am-5pm: 530-345-9749  or 530-636-0649

Butte County Public Health Counters will be closed to the public.
Signage at each public entry will include a phone number for immediate assistance.  Public Health is moving non-urgent walk-in services to access by appointment only in Women Infants and Children (WIC) programs.

Public Health clinics remain open with walk-in traffic directed to call for access into the building. There are sanitizer stations in place upon entry to service areas and environmental supports to ensure safe distancing, in compliance with the Governors order and in the interest of halting the spread of the COVID-19 virus.

Some Butte County Public Health Programs are deemed non-essential and may not be readily available, calling ahead of time is recommended if you have questions regarding services in the following areas:

Butte County Animal Services: 530-552-3888

WIC (Women, Infant, Children)
Chico: 530-552-4025
Oroville: 530-552-4025

Environmental Health: 530-552-3880

Public Health Clinics
Chico Clinic: 530-552-3959
Oroville Clinic:530-552-3918

Offers a federally-funded program for low-income households to obtain electronic benefit transfer (EBT) “debit” cards which can be used in most grocery stores and at some farmers’ markets to purchase food. Restricted to approved households based on family size, net income, residency and other variables.  For complete eligibility requirements, please contact the Butte County Customer Service Center at (877) 410-8803.

To apply for benefits you may submit an application online at: or

Notice of Change to Public Access in Response to COVID-19
Information. The following locations of services through the Glenn County Health & Human Services Agency have closed to public access or have reduced access and hours. 

Behavioral Health
Phone: 530-934-6582 or 530-865-6459 available M-F:8am-5pm
Access/Crisis Line: 800-507-3530 available 24/7
Welcome Line: 530-865-6733 available M-F: 1pm-5pm

Social Services
Phone: 800-339-9236 or 530-934-6514 available M-F:8am-5pm
Child Welfare Services: 530-934-1429 or After Hours:530-934-6520
Adult/Elder Services: 530-865-6164

Public Health
Phone: 530-934-6588 available M-F: 8am-5pm
Woman, Infants, & Children (WIC): 530-865-8791

Community Action Partnership
Housing and Energy Services: 530-865-6129
Workforce Innovation & Opportunity Act (WIOA) or Glenn Grows Business Incubator: 530-865-6165

Offers a federally-funded program for low-income households to obtain electronic benefit transfer (EBT) “debit” cards which can be used in most grocery stores and at some farmers’ markets to purchase food. Restricted to approved households based on family size, net income, residency and other variables.
For further questions regarding eligibility, please contact the Glenn County Health & Human Services Agency, Social Services Department at 1-(800) 339-9236.

To apply for benefits you may submit an application online at: or


PG&E announced on Friday, March 13th that the company would not disconnect any customer’s power for nonpayment during the COVID-19 health crisis.  This information was also sent to all customers via email.

See online here:

The Phones for Foster Youth Program provides a free smartphone with unlimited voice, text, high-speed data, and hotspot capability to current and former foster youth residing in California. The Phones for Foster Youth program by iFoster and Boost Mobile is a pilot program under the FCC LifeLine program administered by the California Public Utilities Commission (CPUC).
To be eligible for this program, a Youth Applicant must be a current or former foster youth between the ages of 13 and 26 (minimum age depends on County of Origin) who were in care on their 14th birthday or later and who is living in California. A completed application with all required signatures and a personal iFoster online account are also required.

Other eligibility requirements may apply. For a complete outline of eligibility requirements, please use the following link:

Access from AT&T is a low-cost home internet package for qualifying individuals and households (no special for COVID-19 but still available at a low cost).

Online here:!#startedStep

Offers low cost internet service, low cost computer and free Internet training for eligible families in the Comcast service areas. As of 03/16/2020, in response to emergency measures associated with COVID-19, Internet Essentials will increase speeds from 15/2 Mbps to 25/3 Mbps for all customers. This speed increase will happen automatically – no action is required by customers. New customers will receive 60 days of complimentary Internet Essentials service.
Must have a child or children living in household eligible to participate in the National School Lunch Program, must live in a Comcast service area, not have subscribed to Comcast internet in last 90 days, no over due Comcast bill under 1 year old or unreturned equipment.
Cost is $9.95+tax per month for Internet, $149.99 computer upon signing up for low cost Internet.

Online here:

Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers.
Pausing Data Plan: Comcast will pause data plans for 60 days giving all customers unlimited data for no additional charge
No Disconnects or Late Fees: Customer’s internet service will not be disconnected due to late fees if they contact Comcast and explain that they can’t pay their bills during this period. Comcast will be available to offer flexible payment options and can help find other solutions.


Several major internet providers including: Comcast, AT&T and Verizon, announced that they will not disconnect customers for unpaid bills for at least 60 days. If you are unable to pay your cable or internet bill, contact your provider to discuss options.


Offering free high speed internet access to the Cohasset community. This service is intended for students but is available to all members of the community. The CCA is providing this service in response to the COVID-19 pandemic. Please note: The CCA may have additional guidance on usage and rules, should the need arise. Internet access is available via a Wi-Fi network named: CCA, with password: CCA. This network is available around the building. The CCA has designated areas where individuals may park and use the Internet from the convenience of their vehicle. Please note: the building will be closed during this time. The CCA requests the community to follow social distancing guidelines.

The Cohasset Community Association is located on 11 Maple Creek Ranch Road, Cohasset, 95973

Benefits for Workers & Businesses Impacted by Covid-19

Individuals can file a claim for Unemployment insurance online, here or by phone with a representative. Phone representatives will be available M-F: 8am-12pm PST. They are not available on holidays. Please note: Phone lines may be busy due to increased call volume.

English: call 1-800-300-5616

Cantonese: call 1-800-547-3506

Spanish: call 1-800-326-8937

Mandarin: call 1-866-303-0706 -TTY, call 1-800-815-9387 

Vietnamese: call 1-800-547-2058

Based on the inability of claimants to access the UI OnlineSM system during this time, if an individual’s UI benefit certification form has dates for weeks ending March 14 through May 9, they do not need to certify or re-certify for UI benefits at this time. For these weeks, this means:

After an individual initiates their UI claim and are determined eligible, they do not need to provide a certification for their continuing biweekly payments for these weeks if they have not already done so.
They will automatically receive their benefit payments, unless they have an existing disqualification or pending issue.
Individuals will be required to provide information to the EDD if they worked during any of these weeks. The failure to provide the EDD with information that they worked during these weeks may result in an overpayment that the EDD must later recover. 

For more information, please use the following link:

Legal Services of Northern California is offering assistance in navigating unemployment benefits and COVID-19 stimulus payments. For questions or information regarding COVID-19, please contact Legal Services of Northern California by phone: (530) 345-9491 or use the following link:


Offering an explanation of the different benefits available for workers impacted by COVID-19.
This online resource offers guidance and information on how to file for the following types of benefits:
-Disability Insurance
– Paid Family Leave
– Unemployment Insurance
– Pandemic Unemployment Assistance (PUA)
– Paid Sick Leave
– COVID-19 Supplemental Paid Sick Leave for Food Sector Workers
– Federal Families First Coronavirus Response Act (FFCRA) Emergency Paid Sick Leave
– Federal Families First Coronavirus Response Act (FFCRA) Emergency Paid Family & Medical Leave
– Worker’s Compensation

Available online here:

Providing COVID-19 guidance regarding Unemployment Insurance Benefits. This resource offers insight into available programs and certain situations that may be applicable to individual circumstances

See online at the following link:

Offering assistance to California workers affected by COVID-19 in navigating unemployment insurance benefits, getting benefits expedited, and retraining opportunities for employees.
Hours: Chico Office, M-F: 8am-5pm, Oroville Office, M-F: 8am-5pm
Please Note: In-person services are not available at this time.  Services are offered remotely to comply with public health guidelines of social distancing.Rapid Response services are available in other counties by contacting any America’s Job Center location.

Call either the Chico office at (530)961-5125 or the Oroville office at (530)538-7301 during office hours. Service may also be accessed through the web chat tool available on the website at

Providing COVID-19 guidance regarding Disability or Paid family Leave Benefits. This resource offers insight into available programs and certain situations that may be applicable to individual circumstances. Eligibility criteria differs depending on individual circumstances.

Resource is available using the following link:

Individuals who are unable to work due to having or being exposed to COVID-19 (certified by a medical professional) can file a Disability Insurance (DI) claim.
Disability Insurance provides short-term benefit payments to eligible workers who have full or partial loss of wages due to a non-work-related illness, injury, or pregnancy. Benefit amounts are approximately 60-70 percent of wages (depending on income) and range from $50 – $1,300 a week.
Californians who are unable to work because they are caring for an ill or quarantined family member with COVID-19 (certified by a medical professional) can file a Paid Family Leave (PFL) claim.
Paid Family Leave provides up to six weeks of benefit payments to eligible workers who have a full or partial loss of wages because they need time off work to care for a seriously ill family member or to bond with a new child. Benefit amounts are approximately 60-70 percent of wages (depending on income) and range from $50-$1,300 a week.

File a Disability Insurance Claim Online:

File a Paid Family Leave Claim Online:

Providing COVID-19 guidance regarding Employer Information. This resource offers insight into available programs and certain situations that may be applicable to individual circumstances. 

Resource is available using the following link:

Offers assistance to California businesses affected by COVID-19 in navigating resources available through the State of California and the US Small Business administration. Resources include the Work Share Program,
Disability Insurance, Paid Family Leave, disaster loans, and guidances set by the Employment Development Department and the Labor and Workforce Development Agency. Rapid Response services are available in other counties by contacting any America’s Job Center location.

Hours: Chico Office, M-F: 8am-5pm, Oroville Office, M-F: 8am-5pm

Please note: Services are offered remotely to comply with public health guidelines of social distancing. Call either the Chico office at (530)961-5125 or the Oroville office at (530)538-7301 during office hours. Service may also be accessed through the web chat tool available on the website at