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Resources for homeless community Members

Guidance for Individuals and Families Experiencing Homelessness

Project Room Key was a collaborative service between the State of California, the County of Butte, and local service providers. The program secured hotel and motel rooms for vulnerable community members experiencing homelessness that are at a high risk due to COVID-19. The program aimed to help prevent the spread of COVID-19 in our communities.
Locally, Project Room Key services were offered by the Butte County Department of Employment and Social Services, Housing and Homeless Team, in partnership with several local service organizations including the True North Housing Alliance, the Oroville Rescue Mission, Safe Space Winter Shelter, and the Jesus Center.

The program closed to new applicants on June 30th, 2020 and closed completely on August 9th, 2021.

Offering guidance about when individuals experiencing homelessness should get screened for COVID-19 and where they should seek shelter based on their screening results. The screening conducted will consist of a series of questions relating to symptoms of COVID-19 and their temperature may be taken. The screening does not include a lab test for COVID-19.

To read the guidelines, visit:
To view the recommended protocol chart, visit:

Offering prevention methods to individuals experiencing homelessness who are living in encampments. Also provides guidance information on how to prevent the spread of COVID-19 to service providers who offer resources to individuals experiencing homelessness.

To read the guidelines, visit: and

Provides information on tips that unsheltered individuals who are experiencing homelessness may use to protect themselves from COVID-19. Video created in partnership with illuminAid, Butte County Public Health, Butte County Department of Employment and Social Services, and the City of Chico. Tips include using a cloth face covering, maintaining safe social distance (6 ft apart from other individuals and 12 ft apart from other camps), not trading or bartering items, using the portable hand washing stations, and seeking medical care if an individual gets sick.

Online here:

Updates to Local Resources

Offers a texting outreach messaging system for homeless individuals and families. Sends weekly or more frequent text messages with information about available community resources, safety and weather alerts, and other supportive messages.

Text BEHOME to 898-211 to opt in. Or call 2-1-1 for assistance signing up.

Offers unsheltered citizens enrollment and assessment by phone or in-person that will potentially qualify them to be placed on the countywide housing list for housing programs. This may include HUD-funded housing programs. Coordinated Entry (CE) is a county-wide system, accessed by agencies providing housing programs and managed by the Butte Countywide Homeless Continuum of Care. Please note: entry onto the CE list does not guarantee housing placement.  

To enroll and complete an assessment (VI-SPDAT) for entry into the Coordinated Entry housing list database, call 2-1-1 from within Butte County.

Please note: Due to COVID-19, in-person access to Coordinated Entry intake may be limited at this time. Clients may be redirected for intake over the phone.

Please view the Butte Countywide Continuum of Care & Butte/Glenn 2-1-1 Privacy Notice online here:

Provides basic medical care to individuals experiencing homelessness through a mobile clinic. Services offered include primary medical care, wound care, chronic disease care, diabetes screening, immunizations, and STD screening. Flu shots are available through the end of the flu season. Referrals to a healthcare facility will be provided to individuals who are in need of further treatment for a moderate to severe health condition. An eligibility worker is on site that can assist individuals without health insurance sign up to receive coverage. No fee for service. If extended treatment is needed, and insurance for further treatment is needed, an eligibility worker will be on site that can help uninsured individuals sign up.

The mobile clinic will be scheduled at different service provider’s locations weekly, and will typically be available from 9am-5pm. Service hours vary by site and location schedule changes monthly. The monthly calendar is available on Ampla Health’s website,

Individuals experiencing COVID-19 symptoms should call ahead to notify the mobile clinic at 530-434-7118.  Please note that this number cannot be utilized for further information about the mobile clinic, and is only to notify the medical providers at the clinic of a symptomatic individual.

Offering services for homeless teens and young adults, including ‘to-go’ meals. During the COVID-19 situation, 6th Street will be limiting the number of youth and staff in the building at one time, and services will be provided by appointment.

Services provided may include: meals taken to-go, snack bags, clothing, showers, hygiene items, laundry, and birth control (condoms); also socialization, counseling, tutoring, employment search, case management, and support connecting to shelter, transitional housing, mail/computer/phone/locker use and other community services. Pet food, pet crates for use at the center, and pet supplies may be available for clients’ pets.

Services are available to homeless individuals and individuals at risk of being homeless, ages 14-24, up to the 25th birthday. 

Call for appointment: 530-894-8008

Hours: 6th Street will be open M, T, Th, F: 10:30am-5:30pm and W: 12:30pm-5:30pm, with to-go meals served M-F: 4:30pm

Located at: 130 W. Sixth Street, Chico

Offering a map of available hand washing stations and restrooms within the City of Chico.

Online here:

Clothing: Offering clothing to anyone in need and food boxes to eligible low-income individuals and families. The Oroville Hope Center warehouse contains organized racks of like-new clothing that are free to anyone in need. Guests can return once every two months for more clothing assistance, or if homeless, once every month. Clothing is free to anyone in need. Services are provided but not limited to: homeless individuals, recent parolees, recovery home residents, house fire/mold victims, pending DESS assistance clients. Guests must provide some form of photo ID. Emergency Clothing Store Hours- T-F: 10am-3pm (Last guest enters at 2:30 p.m.), closed the second week of each month. Individuals may call or come to the Oroville location to ask for assistance. Call: (530)538-8398.  Located at: 2620 5th Avenue, Oroville

Family Food Boxes: Food boxes are offered to qualifying individuals and families through the Oroville Hope Center’s Food Bank. Items contained in the food boxes will vary depending on what donations are available, but will usually contain items like canned food, cereal, beans and rice. Paper products such as toilet paper, paper towels, etc, will not be provided. Available to individuals and their family only; all adults over the age of 18 must provide proof of income, proof of residency and ID in order to receive food assistance once every 2 months (once every two weeks if homeless Services are provided but not limited to: homeless individuals, recent parolees, recovery home residents, house fire/mold victims, pending DESS assistance clients. Family food boxes are distributed every 2 months. Emergency food boxes every 6 months with an ID. Family Food Box Program Hours- T-F 10am-2pm.  Call the Oroville Hope Center’s Food Bank at (530)538-8393. Located at: 2620 5th Avenue, Oroville


Haven of Hope on Wheels will continue to serve the community during the COVID-19 situation. Please see their website for location schedule updates here:

Offers shower, toilet, and laundry services to individuals experiencing homelessness free of charge on a first-come-first-served basis. Showers are 15 minutes with 7 of those minutes being a timed hot shower which can be started when ready. Shampoo, body, and hand soap are provided in each shower room. Laundry pods will be provided for those utilizing laundry services. Available to adults ages 18 years or older experiencing homelessness. Children ages 17 and under may access services as long as they are accompanied by an adult. May accommodate families under special circumstances. Shoes, sleeping bags, and heavy items are excluded from laundry services. Individuals accessing the service may wash up to 2 sets of clothing. Individuals must check-in at the Haven of Hope on Wheels table to receive a number and wait their turn. Dates and locations may vary. Check online on their website, Facebook page, or call for the most current schedule.

Current Schedule:

Tuesdays: 11:30am-2:30pm, at the levy behind the Municipal Auditorium/Catalyst in Oroville, 1200 Myers St, Oroville
Wednesdays: 10:30am-2:00pm, 9861 Oro Quincy Hwy, Berry Creek
Thursdays: 10:00am-12:00pm, Jubilee Church, 6280 Clark Road, Paradise
Thursdays: 1:00pm-2:30pm, Pines Hill Hardware Store, 11300A Miller Flat Road, Concow
Fridays: 11:30am-2:30-pm, Open Lot across the street from Cornucopia Restaurant, 515 Montgomery Street, Oroville. Cross Street: Montgomery Street & Feather River Boulevard.

Please note: no service on the 5th Fridays of each month.

Facebook page here:


Phone: 530-693-4305 

Showers – Offering showers to those experiencing homelessness even if they are not currently receiving shelter through the Oroville Rescue Mission.  

Meals – Offering meals to those experiencing homelessness even if they are not currently receiving shelter through the Oroville Rescue Mission.

Shelter – Offering overnight shelter services. Space is limited and offered on a first come first serve basis. Please call the shelter ahead of time to inquire about space availability. Must have a negative COVID-19 test to receive shelter and individuals who are returning from a medical facility must have medical paperwork clearing them of COVID-19 in order to be able to receive shelter. Oroville Hospital and Butte County Public Health would be contacting the ORM regarding the COVID-19 test results for individuals who need shelter and have tested negative.

Clothing Vouchers – Offering clothing vouchers that can be redeemed for $25 worth of clothing from their Thrift Store. Must show some form of identification to receive a clothing voucher. Limited to one voucher per person, per year.

Thrift Store – The Thrift store has now reopened. Food Boxes – No longer being offered, due to the increased shelter services as a result of COVID-19.

Shower, Meals and Shelter – 4250 Lincoln Blvd., Oroville
Clothing Vouchers – 2150 Bird St., Oroville
Thrift Store – 2130 Bird St., Oroville

Women’s Shelter – (530)533-0351
Men’s Shelter – (530)534-9541

Thrift Store is open M-F: 10am-4pm at 2130 Bird St., Oroville.

Online here:

The Torres Shelter is now accepting new and returning guests who have a negative COVID-19 test. Guests must bring a copy of their negative test results with them to the shelter. Guests who have started or completed vaccination for COVID-19 are still required to provide a negative test result to ensure that they have not been exposed.

Check-in from 2pm – 6pm for new guests.
Check-in from 4:30pm – 6pm daily for returning guests.

Located at: 101 Silver Dollar Way, Chico

Offers an overnight shelter for individuals who are experiencing homelessness. There is a separate shelter for women and a separate shelter for men. All participants staying in the Sabbath House Shelter Program will be provided meals and showers. Services are available to individuals ages 18 and over experiencing homelessness. Must be drug and alcohol-free to access services.

The Sabbath House programming has changed. The Sabbath House is no longer able to provide overnight shelter to individuals with children.

Please call the Sabbath House at (530)899-9343 or the Jesus Center at (530)345-2640 for an intake appointment time. Placement at the Sabbath House will be based on how many spaces are available.

Center’s office hours Monday-Friday: 7:30am-4:30pm.

Located at: 2255 Fair Street, Chico

Offers structured transitional housing and supportive services for men, women and children who have been homeless. Participants may participate in programs that help them work toward self-sufficiency. All applicants must be drug and alcohol free. Monthly participation fee to cover the cost of housing, no deposit. Fee includes participation fee, utilities. Food is not included.
The Jesus Center is continuing to accept applications from those who are interested for future placement, but submitting an application will not guarantee placement. The Jesus Center will accept applicants into their transitional houses based on availability. Applicants who are accepted for placement will be required to provide a negative COVID-19 test result.
Transitional Housing Options and who they serve:
-House of Hope (for women and children who have been homeless)
-Sage House (for senior women ages 55 and over who have been homeless. Cannot accommodate pets)
-Myrtle House (for single women with children who are experiencing homelessness)
-Birch House (for men who have been homeless)
-St. Joseph Lily House (for women who are pregnant or parenting infants 12 months or younger who have been homeless).
-Holly House (for women who have been homeless)
-Sequoia House (for single mothers with children who are Camp Fire Survivors)

Apply through the Jesus Center by calling 530-345-2640 (when calling ask for Shelly) or access the application online at the following link: