Resources for homeless community Members

Guidance for Individuals and Families Experiencing Homelessness

Project Room Key was a collaborative service between the State of California, the County of Butte, and local service providers. The program secured hotel and motel rooms for vulnerable community members experiencing homelessness that are at a high risk due to COVID-19. The program aimed to help prevent the spread of COVID-19 in our communities.
Locally, Project Room Key services were offered by the Butte County Department of Employment and Social Services, Housing and Homeless Team, in partnership with several local service organizations including the True North Housing Alliance, the Oroville Rescue Mission, Safe Space Winter Shelter, and the Jesus Center.

The program closed to new applicants on June 30th, 2020.

Offering guidance about when individuals experiencing homelessness should get screened for COVID-19 and where they should seek shelter based on their screening results. The screening conducted will consist of a series of questions relating to symptoms of COVID-19 and their temperature may be taken. The screening does not include a lab test for COVID-19.

To read the guidelines, visit:
To view the recommended protocol chart, visit:

Offering prevention methods to individuals experiencing homelessness who are living in encampments. Also provides guidance information on how to prevent the spread of COVID-19 to service providers who offer resources to individuals experiencing homelessness.

To read the guidelines, visit: and

Provides information on tips that unsheltered individuals who are experiencing homelessness may use to protect themselves from COVID-19. Video created in partnership with illuminAid, Butte County Public Health, Butte County Department of Employment and Social Services, and the City of Chico. Tips include using a cloth face covering, maintaining safe social distance (6 ft apart from other individuals and 12 ft apart from other camps), not trading or bartering items, using the portable hand washing stations, and seeking medical care if an individual gets sick.

Online here:

Updates to Local Resources

Offers a texting outreach messaging system for homeless individuals and families. Sends weekly or more frequent text messages with information about available community resources, safety and weather alerts, and other supportive messages.

Text BEHOME to 898-211 to opt in. Or call 2-1-1 for assistance signing up.

Offers unsheltered citizens enrollment and assessment by phone or in-person that will potentially qualify them to be placed on the countywide housing list for housing programs. This may include HUD-funded housing programs. Coordinated Entry (CE) is a county-wide system, accessed by agencies providing housing programs and managed by the Butte Countywide Homeless Continuum of Care. Please note: entry onto the CE list does not guarantee housing placement.  

To enroll and complete an assessment (VI-SPDAT) for entry into the Coordinated Entry housing list database, call 2-1-1 from within Butte County.

Please note: Due to COVID-19, in-person access to Coordinated Entry intake may be limited at this time. Clients may be redirected for intake over the phone.

Please view the Butte Countywide Continuum of Care & Butte/Glenn 2-1-1 Privacy Notice online here:

Provides basic medical care to individuals experiencing homelessness through a mobile clinic. Services offered include primary medical care, wound care, chronic disease care, diabetes screening, immunizations, and STD screening. Flu shots are available through the end of the flu season. Referrals to a healthcare facility will be provided to individuals who are in need of further treatment for a moderate to severe health condition. An eligibility worker is on site that can assist individuals without health insurance sign up to receive coverage. No fee for service. If extended treatment is needed, and insurance for further treatment is needed, an eligibility worker will be on site that can help uninsured individuals sign up.

The mobile clinic will be scheduled at different service provider’s locations weekly, and will typically be available from 9am-5pm. Service hours vary by site and location schedule changes monthly. The monthly calendar is available on Ampla Health’s website,

Individuals experiencing COVID-19 symptoms should call ahead to notify the mobile clinic at 530-434-7118.  Please note that this number cannot be utilized for further information about the mobile clinic, and is only to notify the medical providers at the clinic of a symptomatic individual.

Offering services for homeless teens and young adults, including ‘to-go’ meals. During the COVID-19 situation, 6th Street will be limiting the number of youth and staff in the building at one time, and services will be provided by appointment. Services are available to homeless individuals and individuals at risk of being homeless, ages 14-24, up to the 25th birthday. 

Call for appointment: 530-894-8008

Hours: 6th Street will be open M, T, Th, F: 10:30am-5:30pm and W: 12:30pm-5:30pm, with to-go meals served M-F: 4:30pm

Located at: 130 W. Sixth Street, Chico

Offering a map of available hand washing stations and restrooms within the City of Chico.

Online here:

Now offering sack lunches that can be picked up and taken to go instead of hot meals that are served at the center to comply with social distancing measures. For low-income individuals or individuals experiencing homelessness.

Please note: Oroville Hope Center is no longer offering clothing services.

Hours: T-F: 10am-11am
Located at: 1950 Kitrick Ave. Ste. A, Oroville, CA 95966

Clothing is not being provided at this time unless it is an extreme emergency situation. The family food box program is now available for sign ups by appointment only and may be subject to a waiting list. For low-income individuals and individuals experiencing homelessness.

Individuals can sign up for the family food boxes by calling the Oroville Hope Center’s Food Bank at (530)538-8393.

Located at 1950 Kitrick Ave, Oroville.


Offering free meals in a “to-go” format now that their dining room has been closed in order to comply with social distancing guidelines.
Hours below:


M-F: 7:30am-8am, Single Ladies & Families with Children

M-F: 8am-8:45am, Men & Couples


M-F: 3:45pm-4:30pm, Single Ladies & Families with Children

M-F: 3pm-3:45pm, Men & Couples

Saturday Breakfast

7:30am-8:15am, Single Ladies & Families with Children

8:30am-9:15am, Men & Couples

Sunday Breakfast

7:30am-8:15am, Single Ladies & Families with Children

8:30am-9:15am, Men & Couples

Please Note: Dinner is not served on Saturdays or Sundays.
Located at: 1297 Park Ave, Chico, CA 95928

Offering to extend shelter hours provided to women and children currently receiving service through the Sabbath House. Women and children will now be able to receive shelter at the Sabbath House during daytime hours in order to shelter in place during the day.

Individuals who are interested in receiving service may call and leave a message at (530) 899-9343.

Located at: 1297 Park Ave, Chico

Facebook Page:

Haven of Hope on Wheels will continue to serve the community during the COVID-19 situation. Please see their website for location schedule updates here:

Offers shower, toilet, and laundry services to individuals experiencing homelessness free of charge on a first-come-first-served basis. Showers are 15 minutes with 7 of those minutes being a timed hot shower which can be started when ready. Shampoo, body, and hand soap are provided in each shower room. Laundry pods will be provided for those utilizing laundry services. Available to adults ages 18 years or older experiencing homelessness. May accommodate families under special circumstances. Shoes, sleeping bags, and heavy items are excluded from laundry services. Individuals accessing the service may wash up to 2 sets of clothing. Individuals must check in at the Haven of Hope on Wheels table to receive a number and wait their turn. Hours: Dates and locations may vary. Check online on their website, Facebook page, or call for the current schedule.

Current Schedule:
Tuesdays: Hope Center, at 1950 Kitrick Ave A, Oroville from 10:30am-1:00pm

Fridays: The Open Lot across the street from Cornucopia Restaurant (515 Montgomery St, Oroville), Cross Street: Montgomery Street & Feather River Boulevard, Oroville from 12pm (noon) – 2:30pm.

Facebook page here:

Showers – Offering showers to those experiencing homelessness even if they are not currently receiving shelter through the Oroville Rescue Mission.  

Meals – Offering meals to those experiencing homelessness even if they are not currently receiving shelter through the Oroville Rescue Mission.

Shelter – Offering overnight shelter services. Space is limited and offered on a first come first serve basis. Please call the shelter ahead of time to inquire about space availability. Must have a negative COVID-19 test to receive shelter and individuals who are returning from a medical facility must have medical paperwork clearing them of COVID-19 in order to be able to receive shelter. Oroville Hospital and Butte County Public Health would be contacting the ORM regarding the COVID-19 test results for individuals who need shelter and have tested negative.

Clothing Vouchers – Offering clothing vouchers that can be redeemed for $25 worth of clothing from their Thrift Store. Must show some form of identification to receive a clothing voucher. Limited to one voucher per person, per year.

Thrift Store – The Thrift store has now reopened. Food Boxes – No longer being offered, due to the increased shelter services as a result of COVID-19.

Shower, Meals and Shelter – 4250 Lincoln Blvd., Oroville
Clothing Vouchers – 2150 Bird St., Oroville
Thrift Store – 2130 Bird St., Oroville

Women’s Shelter – (530)533-0351
Men’s Shelter – (530)534-9541

Thrift Store is open M-F: 10am-4pm at 2130 Bird St., Oroville.

Online here:

The Torres Shelter is now accepting new and returning guests who have a negative COVID-19 test. Guests must bring a copy of their negative test results with them to the shelter. Guests who have started or completed vaccination for COVID-19 are still required to provide a negative test result to ensure that they have not been exposed.

Check-in from 2pm – 6pm for new guests.
Check-in from 4:30pm – 6pm daily for returning guests.

Located at: 101 Silver Dollar Way, Chico