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Transportation Assistance

All Field Offices have reopened on Thursday, June 11, 2020 and behind-the-wheel tests have resumed on June 26, 2020 with new safety protocols. The DMV will only be serving customers who have an appointment and provide limited services. Customers who do not have an appointment may be offered a same-day appointment if they are completing a transaction that requires an in-person visit to a field office if there is capacity to maintain physical distancing guidelines. The DMV has begun rescheduling appointments that were cancelled during the temporary closure and will notify customers of the new appointment date. The DMV will not be offering appointments for behind-the-wheel tests until all appointments that were previously cancelled are rescheduled and completed. The DMV plans to resume offering all services to appointment and non-appointment customers in the coming weeks, as space allows. The DMV continues to recommend that customers use its online services or expanded virtual services to complete transactions that do not require an in-person visit to a field office.

Please Note: To safeguard the health of employees and customers, there will be changes put in place. Employees will be wearing face coverings, maintaining physical distancing and have access to disinfecting wipes, hand sanitizer, facial shields, gloves and soap and water. Customers will be required to wear a face covering and remain 6 feet apart in line. Customers will be offered a text message that will allow them to wait outside the building until notified they are ready to be served. Entry into the building is metered, and customers may experience extended wait times.

Customers must have an existing appointment and the DMV will only be providing select transactions that can only be completed in a DMV field office. These transactions include:

-paying registration for a vehicle that was impounded due to registration-related issues

-reinstating a suspended or revoked driver license

-applying for a reduced-fee or no-fee ID

-commercial driver license transactions, vehicle inspection, and basic control tests

-applying for a disabled person parking placard

-adding an ambulance certificate or firefighter endorsement to a driver license

-verifying a transit training document to drive a transit bus

-processing DMV Express customers for REAL ID transactions (must have already uploaded required documents online)

-motorcycle drive tests

-behind-the-wheel drive tests for those who have an appointment

DMV Hours:

Chico: M, T, Th, F: 8am-5pm, W: 9am-5pm

Oroville: M, T, Th, F: 8am-5pm, W: 9am-5pm

Willows: M, T, Th, F: 8am-5pm, W: 9am-5pm

The DMV continues to recommend that customers use its online and expanded virtual services to complete transactions that do not require an in-person visit. To access the DMV Virtual Field Office, visit:
To access online services, visit the DMV website at:
To locate a DMV Kiosk, visit:
For more information, visit:

Renewal services for California driver licenses and identification cards will now be offered online. The previous requirement of an in-person visit to a DMV field office for renewing an expired driver license or identification card will now be waived for some individuals whose driver license or identification card expired between March – July 2020. During this period, individuals may renew their license or ID online. Driver licenses and IDs renewed online will use the most recent photo of the renewing individual that is on file. The DMV recommends that customers use its online services or expanded virtual services to renew their driver license or ID if they are not required to visit a field office in-person to do so.

There is a $37 fee to renew a noncommercial driver license and a $48 fee to new a commercial driver license. There is a $32 fee to renew an identification card. Payment methods accepted include debit, credit, and e-check. There is a 2.1% service fee for payments made with a debit or credit card. There is no service fee for payments made with an e-check but only one item may be paid for at a time.

Individuals may be able to renew their DL or ID online if they:

-do not need to change their name, address, or gender identity

-have a verified social security number (SSN) on file with DMV.

-are not renewing a commercial DL

-will not be 70 years of age or older when their current driver license expires

-are not currently on any type of driving probation or suspension

-did not violate a written promise to appear in court within the last two years

-are not applying for a REAL ID compliant DL or ID for the first time

-do not have a driver license from more than one state or jurisdiction

Individuals who are not eligible to renew their driver license online will need to wait until the DMV field offices reopen and have an appointment to renew their license.

To renew your driver license or identification card online visit the DMV’s website at

For more information see the license renewal FAQ found here,

As the county starts to open back up, B-Line has deemed it appropriate to partially open their office up again to the public.

Beginning Monday June 22, 2020 B-Line offices will be available from 10:00am-2:00pm Monday through Friday for all regular office visits.

Masks are required of all visitors at this time.

Individuals can drop off paratransit applications, purchase bus passes in person, and purchase bus passes over the phone during this time.

B-Line will continue efforts to sanitize the buses and paratransit vehicles daily and encourage everyone to follow the CDC’s guidelines for staying safe and flattening the curve of this virus. You can find those guidelines for California here:

Outside of those hours, B-Line is available by phone at (530) 809-4616, option 1. Please leave a message if you reach the voicemail.

B-Line will continue to monitor the situation and take appropriate steps in line with Public Health recommendations regarding this situation.

B-Line customer service is still available at (530) 342-0221 or 1-800-822-8145 8:00 am-5:00 pm M-F.

By Phone: (530) 342-0221 or 1-800-822-8145
M-F: 8:00 am-5:00 pm

In response the Governor’s order to shelter in place as a result of the spread of COVID-19, Glenn Transit Service is modifying its operation of Glenn Ride. Beginning March 23, 2020, Glenn Ride will only service Trips 2, 4, 5, and 7 of its scheduled trips during weekday’s. Saturday service, Dial-A-Ride and Volunteer Medical Service will continue as presently operated provided there is adequate staffing. This operating schedule will remain in effect until further notice.

Hours: available M-F: 8am-5pm
Phone: 530-934-6700
Toll-Free: 888-800-7433

Starting Wednesday, June 24, 2020 B-Line will be requiring its passengers to wear a face covering while riding in any B-Line vehicle in compliance with the California Department of Public Health’sGuidance for the Use of Face Coverings issued on June 18, 2020. B-Line drivers have been wearing a face covering for the past two months and will continue to wear a face covering in accordance with the guidance. If a passenger does not have a face covering, the driver will offer them one while supplies last. Passengers who refuse to wear a face covering will be denied service.

See online for more information: