COVID-19 Testing Information

Viral Testing

Butte County Public Health and OptumServe will begin COVID-19 testing in Butte County on May 4th, 2020. This COVID-19 PCR testing will detect the presence of the virus to provide information for the diagnosis of active COVID-19 illness. It will NOT detect antibodies and is not intended to provide information on immunity to COVID-19.

The California Department of Public Health expanded eligibility for COVID-19 testing. Anyone who meets the testing criteria can be tested at an OptumServe community testing site, including uninsured, underinsured, undocumented and homeless individuals. OptumServe will generate a unique identification number for individuals who do not have a driver license. Individuals who fit the testing criteria and are interested in getting a test can make an appointment to be tested. If an individual has medical insurance, OptumServe will bill the patient’s medical insurance company. Uninsured individuals may also use the community test site, and their tests will be paid
for by the state.
Please see prioritization information below. 

Priority 1:
-Hospitalized patients
– Symptomatic healthcare workers
– Persons identified for testing by public health contact investigations and disease control activities in high risk settings, including both residents and staff
E.g., congregate living facilities, correctional facilities
Priority 2:
– Screening of asymptomatic residents of congregate living facilities prior to admission or re-admission to congregate living facility
E.g., a hospitalized patient will be screened for COVID-19 prior to discharge to a congregate living facility
– Screening of asymptomatic healthcare workers
E.g., skilled nursing facility workers, hospital workers
– Symptomatic persons in essential health and public safety occupations
E.g., first responders, law enforcement, congregate living facility workers
– Symptomatic persons >65 years of age or with chronic medical conditions “
Priority 3:
– Symptomatic persons in essential infrastructure occupations
E.g., utility workers, food supply workers, other public employees
Priority 4:
– Community-based testing of all low-risk symptomatic persons
– Surveillance testing of asymptomatic persons

Three major groups have been identified who directly interact with people on a daily basis, and will be able to receive testing as recommended by their employer. (1) All healthcare workers, 1st responders, law enforcement, and employees of agencies who serves those experiencing homelessness. (2) Supply chain workers and crucial infrastructure (e.g. grocery store clerks, public transit, and sanitation workers). (3) Those who interact regularly with vulnerable individuals and/or critical workers.
While scheduling appointments through the OptumServe portal, individuals will be prompted to enter their insurance information if applicable. If they are uninsured or underinsured, the State will cover the cost of specimen collection with no cost to the client. A healthcare provider referral is not necessary.

Testing will be available M-F from 7:00 AM – 7:00PM by appointment only starting May 4th, 2020. Testing will be done at  Silver Dollar Fairgrounds, 2357 Fair St, Chico, CA 95928

Those who fall into the three major groups identified will be directed to the online portal to register at the following link: 

While scheduling appointments through the OptumServe portal, individuals will be prompted to enter their insurance information if applicable. 

Phone registration will only be used for persons without internet access by calling 888-634-1123. 

Offering information and connections to viral COVID-19 resources. This program is intended to expand access to COVID-19 risk screening and viral testing for high-risk individuals in certain areas of the state. For individuals 18 years or older who live in a participating state. Internet access and a Google account is needed to join the COVID-19 testing program. You will be asked to complete a survey and confirm you live in one of the following states which offer Drive-through COVID-19 viral testing, through (Verily’s Project Baseline).

Please Note: This program is not intended for people experiencing severe symptoms such as severe cough, severe shortness of breath, severe fever, or other concerning symptoms who may need more immediate medical care.


Offering COVID-19 screening and testing appointments at all Ampla Health Medical locations. Everyone will be screened but, only those who meet the criteria from the Center of Disease Control will be tested for COVID-19.

Call your nearest Ampla Health Center to setup Screening/Testing Appointment:

Chico– (530) 342-4395 (Mon – Sat: 8am – 5pm)

Gridley– (530) 846-6231 (M,W,F: 8am – 5pm and T, Th: 8am – 7pm)

Hamilton City– (530) 826-3694 (M-F: 8am – 5pm; closed for lunch: 1pm – 2pm)

Orland– (530) 865-5544 (M-F: 8am – 5pm)

Oroville– (530) 534-7500 (M – *F: 7:30am – 5pm; Saturday: 8:00 am – 5:00pm *Friday hours may vary)

Richland– (530) 674-9200 (Monday & Thursday: 8am – 7pm; Tuesday, Wednesday & Friday: 8am – 5pm Closed for Lunch: 1:00pm – 2:00pm

Magalia– (530) 873-5030 (M – Th: 9am –6pm; Closed for Lunch: 12pm noon – 1pm; Closed on Friday)


Providing an overview of locations in Glenn County that offer COVID-19 PCR (Viral) testing. Testing priorities are determined by the California Department of Public Health. Individual testing sites will have variations in associated fees and intake procedures.

Sites may differ in accepted insurance providers. Testing Prioritization for all testing includes:
-Hospitalized patients
-Symptomatic and asymptomatic healthcare workers, first responders, and other social service employees
– Symptomatic persons ages 65 years or older OR any age with chronic medical conditions that increase the risk of severe COVID 19 illness.
Screening of asymptomatic residents or employees of congregate living facilities
– Symptomatic and asymptomatic persons in essential occupations

Immediate Care Medical Center-Orland Fees will vary depending on insurance type, Immediate Care accepts the following private insurance types: Aetna, Anthem Blue Cross, United Health Care, Tricare, Blue Shield, Medicare, Delta, and most PPO plans.  Immediate Care does not accept Medi-Cal, CMSP (County Medical Services Program), or California Health & Wellness. 

Intake by phone: 530-865-3400 (M-F 8am-5pm)
Address: 1361 Cortina Drive, Suite A, Orland

Ampla Health Orland Medical & Dental Fees will vary depending on insurance type. Ampla Health accepts MediCal, private insurance and offers sliding scale fees to those without insurance.

Intake by phone: 530-865-5544 (M-F 8am-5pm)
Address: 1211 Cortina Drive, Orland

Glenn Medical Center Fees will depend on insurance type. Glenn Medical Center accepts Medi-Cal, Medicare, and most private insurance types. 

Intake by phone: 530-934-1832 (M-F: 8am-4:30pm)
Address: 1133 W. Sycamore Street, Willows

Offering free Virtual Care Anywhere health visits for anyone experiencing mild to moderate symptoms of COVID-19. Symptoms include low-grade fever, cough or respiratory problems. Board-certified doctors and nurse practitioners are available 24/7 to provide consultation, diagnosis and treatment through video chat or over the phone. Available 24 hours a day; 7 days a week.

To access Virtual Care Anywhere services, please use the following link:
Use the code: COVID19 on the payment portion of the registration process to redeem

Providing 24/7 access to a network of U.S.-licensed physicians specializing in internal medicine, family practice or pediatrics. Adventist Health OnDemand doctors can diagnose, treat and prescribe medication for non-emergency conditions. Providers will also use the visits to screen for Coronavirus cases. Doctors may also treat common illnesses and conditions such as: allergies, arthritic pain, asthma, bronchitis, colds and flu, diarrhea, infections, insect bites, nosebleed, pink eye, rashes, respiratory, infections, sinus congestion/sinusitis, skin inflammation, sore throats, sprains and strains, urinary tract infections, vomiting, and other non-emergency conditions.

Individuals will need access to a smartphone, tablet or computer with a working camera and microphone/speakers to access service. Cost per virtual visit is $49.

To access On Demand Virtual Services, please use the following link to register an account:

Clinical staff will call to complete the patient intake form. Please have all medication and health history ready before the virtual visit. For those experiencing any technical difficulties during their virtual visit, please call 844-421-2476 (Monday – Thursday 8 a.m. – 5 p.m, Friday, 7 a.m. – 3:30 p.m. PST).

This survey is specifically a symptom tracker for those Butte County residents- who think they need to be tested for COVID-19. Please Note: All information provided will be kept confidential and be used to help in the local response efforts. This survey hopes to provide Butte County Public Health Department, gain a better understanding of how many people haven’t been tested, but are symptomatic.

The online Google Tracker Form can be found on the Butte County Public Health home page here.

Survey Follow-Up: After you complete the survey, you will be provided a link to sign-up for COVID-19 testing through the State’s OptumCare Specimen Collection Site if you think you need to be tested.

Offering viral testing for COVID-19. Open to individuals with private insurance. Call ahead to set up an appointment for COVID-19 viral testing.  Individuals presenting symptoms will be seen in the parking lot for swab-testing. Those presenting symptoms of COVID-19 are asked to call ahead. Medi-Cal recipients are not accepted. Fees will vary by insurance type.

Phone: 530-891-1676

Hours: M-F: 7am-7pm and Sat-Sun: 8am-4pm

Located at: 376 Vallombrosa Avenue, Chico

Antibody Testing

The public can now purchase COVID-19 antibody testing for themselves online, without visiting a doctor’s office, through QuestDirect. Internet access is required to purchase, cost per test is $119. 

Please Note: Each test request is reviewed and, if appropriate, an order for testing is issued by a licensed physician. Individuals will have the opportunity to speak with a licensed physician about their results.

Step 1: To purchase COVID-19 Antibody test online, callers should visit:
Step 2: After purchasing the test online, an individual will be prompted to schedule an appointment for a blood draw at one of the 2,200 patient service centers Quest Diagnostics operates. For the safety of patients and employees, individuals must not have experienced symptoms of COVID-19 for at least 10 days; wear a face mask; and pass a contact-less temperature check.

FAQ: Will my insurance cover lab testing that I purchase through QuestDirect? Services purchased through QuestDirect are solely the individual’s financial responsibility and Quest is unable to bill your insurance—including Medicare or Medicaid.

Location(s): Butte County
Online tool to find nearest location:
Quest Diagnostics – Chico 670 Rio Lindo Ave Ste 500, Chico, CA 95926
(Located next to Chico Pediatrics across from Behavioral Health )[7am to 11 am, 12:30 pm to 4:30 pm]Phone: (530) 894-3863

Quest Diagnostics – Chico Raley – 101 Raley Blvd Ste 100, Chico, CA 95928
(Located in the Skyway Professional parking directly behind the Raley’s Grocery Store) [7am to 11 am, 12:30 pm to 3:30 pm] Phone: (530) 892-1698

Quest Diagnostics – Oroville Or Dam
670 Oro Dam Blvd E Ste 103, Oroville, CA 95965
(Located behind Kentucky Fried Chicken next to Remax Real Estate) [6:30 am to 11 am , 12:30 pm to 3:30 pm] Phone: (530) 533-8823

Location(s): Glenn County
No locations currently available within Glenn County. More information to come.

Viral Testing VS. Antibody Testing